IT Support Specialist - Career Investigator for Northwest Michigan

Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with end users and must effectively communicate answers in a way they can understand.

A Typical Day

Answer questions or resolve computer problems for clients in person, or via telephone or electronically, i.e. installation, word processing, electronic mail, and operating systems.
Try to replicate the user's issue or concern; escalate to more experienced support staff or engineering as needed.
Develop scripts for resolution of common issues.
Load and configure software on computers.
Install hardware and drivers such as printers, and copiers
Maintain corporate support systems such as adding users to Outlook, Badge systems, etc.

Recommended Credentials

Bachelor's Degree

Education & Training

Regional employers often hire graduates of these programs.

Northwest Lower Michigan

Northwestern Michigan College
CIT - Computer Support Specialist

Elsewhere in Michigan

Ferris State University
Computer Information Technology

Explore This Career

Try it before you buy it!

Take AP Computer Science at your High School
Visit the Information Technology program at the Northwest Education Services Career Tech Center, enroll if you are interested!
Dual enroll at NMC - CIT 122A Comp & Internet Basics I (1 cr)
Dual enroll at NMC - CIT 210